Recently a Canadian bound truck driver was on route from the United States to Hamilton, Ontario. During a routine truck stop – the driver noticed an issue with the rear axle.
The tires looked too close to the mudflap.
The driver quickly called into his dispatch and they directed him to the most dependable Canadian trailer repair service in the area – TrailerMD.
An added bonus was TrailerMD services the Toronto to Niagara Falls area, and they were ready to deploy their mobile unit to the driver, if needed.
Immediately upon arrival at TrailerMD’s 7500 sq. ft. Ministry Approved fabrication and repair facility – the trailer was inspected.
The walking beam on the rear axle was found to be broken.
TrailerMD immediately wrote up a clear-cut quote for the replacement and repair of the walking beam, and sent it to the customer. It was authorized.
Next, the TrailerMD team moves into action. Mechanic’s remove the old walking beam, and more problems were found.
It appeared that this issue had been repaired before but not sufficiently; the tube was gauged and pitted with lots of flat and low spots.
It would have been unsafe to repair the walking beam alone and send the trailer on its way without addressing the larger issue.
It was decided that the entire axle would have to be replaced to ensure we absolutely accomplished our goal of fixing the customers problem – not simply patching it.
The previous quote was adjusted and authorized by the customer. The new axle was ordered instantly, and the trailer was repaired.
TrailerMD was able to diagnose the problem, order specific parts, and fully repair the trailer and send the driver on his way in less than 48 hours.
The truck driver can now be guaranteed his axle will be dependable and safe.
If you are in need of similar services or a quote on your trailer repair issue – please fill out the form below.
